MINOR ALARMS THAT ARE USER CORRECTABLE
Minor alarm numbers 000-019 are reserved for system problems that can be corrected without calling service personnel. These alarm messages (as they appear in the error message printout) currently include:
- 000 Alarm Automatically Cleared – The alarm was automatically cleared.
- 001 Alarm Manually Cleared ‘Ext. xxxxx’– An administrator entered the Clear Alarm feature code (9850) and cleared the alarm manually.
- 002 Network Alarm Automatically Cleared – The network alarm was automatically cleared.
- 003 Network Alarm Manually Cleared ‘Ext. xxxxx’– An administrator entered the Clear Network Alarm feature code (9851) and cleared the alarm manually.
- 010 Device x.y.z `xxxxx’ Is Off Hook – The indicated station is off hook and the Inactivity Alarm timer has expired. (The station’s display shows STATION OFF HOOK, and the station’s associated button on DSS/BLF Units and other phone speed-dial buttons flutters continuously.) Locate the station and place the handset back in its cradle. NOTE: Calls being transmitted over the secondary voice path are not affected or interrupted by an off-hook alarm condition. Also, there is a system option to disable this alarm, if desired.
- 011 Emergency Call Made By Device x.y.z `xxxxx’ – A user at the indicated station dialed the Emergency Call feature code, 911 (999 in Europe).
- 012 SMDR Printer Off-Line – The system has been unable to write to the SMDR printer for at least five minutes. The indicated printer or serial port is not functioning properly. Make sure the printer is turned on and has plenty of paper and ribbon. Check to see that the interface cable and power cord are properly connected.
- 013 Message Printer Off-Line – The system has been unable to write to the Message Print printer for at least five minutes. The indicated printer or serial port is not functioning properly. Make sure the printer is turned on and has plenty of paper and ribbon. Check to see that the interface cable and power cord are properly connected.
- 014 Real-Time Clock Needs To Be Set – The system real-time clock on the CPC or CPU Card has not been initialized or has been corrupted. Set the system time and date from an administrator station.
- 015 Hardware Real-Time Clock Inoperative – During normal operation, the system has detected that the real-time clock circuitry on the CPC or CPU Card is not operatin properly. The system is now using a software clock, which may not be as accurate. Check to make sure that all of the components on the card are properly seated and that no pins are bent. If the problem persists, replace the card and return it for repair.
- 016 No Delayed Major Because System Busy – The system was unable to perform a scheduled delayed major reset because the system was not idle. The system will continue to try to perform the delayed major reset every five minutes. This could be caused if the system is really busy or if Database Programming is left connected. If the “Forced Reset If Not Idle” flag in Database Programming is enabled, the system will perform the delayed major regardless if the system is idle or not.
- 017 System Manager Link Connection Error – There are many reasons the certificate can fail verification. Common errors are #9 (certificate not yet valid) and #19 (selfsigned certificate). Error code 0 typically indicates an incorrect IP address, username, or password. Note that the error “string” comes from a generic SSL library. Since the endpoints can only display 16 characters, for any error strings that are greater than 16 characters, the system will show “CERTIFICATE ERR”. The user can go into message print to view the true SSL error string.
Minor alarm numbers 020-039 are reserved for Voice Processing PC problems that can be corrected without calling service personal. NOTE: Even though a Voice Processing PC alarm has been registered, the phone system
itself may still be functioning properly. The alarm messages (as they appear in the error message printout) currently include:
- 020 Voice Processing Unit: Printer Off-Line – The system has been unable to write to the Voice Processing PC printer for at least one minute. The Voice Processing PC printer or parallel port is not functioning properly. Make sure the printer is turned on and has plenty of paper and ribbon. Check to see that the interface cable and power cord are properly connected.
- 021 Voice Processing Unit: Voice Mail Storage 80% Full – The portion of the Voice Processing PC hard disk reserved for voice mail is 80% full. Have the users delete all old messages. If the alarm continues to occur, it may be necessary to install a larger hard disk.
- 022 Voice Processing Unit: Voice Mail Storage 100% Full – The portion of the Voice Processing PC hard disk reserved for voice mail is completely full and cannot accept any new messages until more disk space is made available. Have the users delete all old messages. If the alarm continues to occur, either increase the assigned disk space or install a larger hard disk. NOTE: In order to send out a broadcast message to all users telling them to delete their old messages, it is necessary to first clear up some disk space by deleting some existing messages.
- 023 Voice Processing Unit: SMDR Storage 80% Full – The portion of the Voice Processing PC hard disk reserved for SMDR is 80% full. Empty the SMDR buffer using the Inside Track call accounting software. If the alarm continues to occur, empty the buffer more often or increase the size of the buffer. NOTE: Changing the SMDR buffer size discards all stored SMDR records
- 024 Voice Processing Unit: SMDR Storage 100% Full – The portion of the Voice Processing PC hard disk reserved for SMDR is completely full. The oldest SMDR records are discarded as new ones arrive. Empty the SMDR buffer using the Inside Track call accounting software. If the alarm continues to occur, empty the buffer more often or increase the size of the buffer. NOTE: Changing the SMDR buffer size discards all stored SMDR records.
- 025 Voice Processing Unit: Avdap Message – This alarm message type is reserved for any alarm message text that the AVDAP wishes to send.
- 026 Voice Processing Unit: E-mail Gateway Is Disabled – The Voice Processing Unit E-mail Gateway is disabled because the number of mailboxes programmed for E-Mail Gateway has exceeded the maximum number permitted by the license. Disable E-mail Gateway for some mailboxes so that the total number of E-mail Gateway enabled mailboxes would not exceed the permitted license number.
- 031 VM Hacker Alert – A voice mail subscriber entered an invalid password three times in a row.
- 032 Received Insufficient Bandwidth – The IPRC [b.p.d] detected that the audioreceive timer has expired without receiving the first audio packet or the average-intime- frame percentage has fallen below the threshold specified in the Voice Audio Session Configure Command.