How to log in and out of ACD hunt groups on a Mitel 5000

Agents can log in to and out of the ACD hunt group at any time. While logged in, the agent will receive calls through the ACD hunt group. When the agent is logged out, calls to that ACD hunt group will bypass the agent. If your phone is in an ACD hunt group, use the following procedures to log in and out.

To log in to all of your ACD hunt groups at once using the ACD Agent Login/Logout feature code, with or without the handset lifted, dial 328.  If you were already logged in, the display shows “AGENT LOGGED OUT OF ALL ACDS” and you hear a confirmation tone.

To log in to one or more hunt groups using the ACD Agent Login feature code:

With or without the handset lifted, dial 326. The display shows AGENT LOGIN ACD NUMBER.

Enter the desired ACD hunt group number (Or you can press # to log in to all of your ACD hunt groups at once.)

If you entered an invalid hunt group number, the display shows NOT AN ACD HUNT GROUP and you hear repeating tones.

The display shows AGENT LOGIN AGENT ID. Then do one of the following:

To log into ACD hunt group(s) using Agent IDs, enter your Agent ID.

The display shows AGENT LOGGED INTO ALL ACDS. You are logged into the ACD hunt group(s) that you requested above that use the Agent ID you entered in this step.

If another Agent ID is already logged in at this phone, you hear repeating tones, and the display shows DIFFERENT AGENT ID ALREADY USED. You must have the other agent log out before you can use that phone.

To log into ACD hunt groups that do not use Agent IDs, press play shows AGENT LOGGED INTO ALL ACDS. You are logged into the ACD hunt group(s) that you requested above that do not use Agent IDs.

If you were already logged in, the display shows ALREADY LOGGED INTO <hunt group>.

If you are not a member of the entered hunt group, the display shows NOT AN AGENT IN THIS HUNT GROUP and you hear repeating tones. Start again.

If off hook, hang up. Repeat this procedure to log into additional ACD groups, if necessary.

To log out of one or more ACD hunt groups:

EITHER, Dial 328 to log out of all of your ACD hunt groups at once. (The display shows AGENT LOGGED OUT OF ALL ACDS, and you hear a confir­mation tone.) Hang up if off hook. OR, With or without the handset lifted, dial 327. One of the following dis­plays will appear:

• If you were logged in to only one hunt group, the display shows AGENT LOGGED OUT OF <hunt group>. The procedure is complete.
• If you were logged in to more than one hunt group, the display shows AGENT LOGOUT ACD NUMBER. Dial the extension number of the desired ACD hunt group.
• If you were not logged in to any hunt group, the display shows NOT LOGGED INTO ANY ACD GROUP.
• If off hook, hang up.